Privacy Policy

Effective Date: February 23, 2026
Last Updated: February 23, 2026

1. Introduction

Welcome to MetroWest Emergency Plumbing (“we,” “our,” or “us”), operated by The Jackaloop. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website metrowestemergencyplumbing.com.

Company Information:
The Jackaloop
Rua Passeio dos Ipês, 320
Pq. Faber Castell 2
13561-385 São Carlos, SP – Brazil
Email: bruno@thejackaloop.com.br

2. Information We Collect

2.1 Information You Provide

  • Contact information (name, phone number, email address)
  • Service requests and inquiries
  • Any other information you voluntarily provide when contacting us

2.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Analyze website traffic and usage patterns
  • Improve user experience
  • Deliver targeted advertising and remarketing campaigns
  • Track conversion events

3. How We Use Your Information

We use collected information to:

  • Connect you with emergency plumbing service providers
  • Respond to your inquiries and service requests
  • Improve our website and services
  • Send promotional communications (with your consent)
  • Analyze website performance and user behavior
  • Run targeted advertising and remarketing campaigns
  • Comply with legal obligations

4. Call Recording

Important Notice: All phone calls made to numbers displayed on our website may be recorded for quality assurance, training purposes, and dispute resolution. By calling these numbers, you consent to call recording.

5. Information Sharing

5.1 Service Providers

We share your contact information with licensed plumbing service providers in your area who have contracted with us to receive customer leads.

5.2 Third-Party Service Providers

We may share information with:

  • Analytics providers (Google Analytics, etc.)
  • Advertising platforms (Google Ads, Facebook Ads, etc.)
  • Call tracking and recording services
  • Hosting and infrastructure providers

5.3 Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or property.

6. Advertising and Remarketing

We use third-party advertising services including:

  • Google Ads and Google Analytics
  • Facebook Pixel
  • Other remarketing platforms

These services may track your activity across websites to deliver targeted advertisements. You can opt out of personalized advertising by visiting:

  • Google Ads Settings: https://www.google.com/settings/ads
  • Facebook Ad Preferences: https://www.facebook.com/ads/preferences

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, contact us at bruno@thejackaloop.com.br.

8. Data Security

We implement reasonable security measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and Brazil.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

For questions about this Privacy Policy, contact:

The Jackaloop
Email: bruno@thejackaloop.com.br
Address: Rua Passeio dos Ipês, 320, Pq. Faber Castell 2
13561-385 São Carlos, SP – Brazil

© 2026 MetroWest Emergency Plumbing. All Rights Reserved.