Terms of Service

Effective Date: February 23, 2026
Last Updated: February 23, 2026

1. Acceptance of Terms

By accessing and using metrowestemergencyplumbing.com (the “Website”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Website.

Operator Information:
MetroWest Emergency Plumbing is operated by:
The Jackaloop
Rua Passeio dos Ipês, 320
Pq. Faber Castell 2
13561-385 São Carlos, SP – Brazil
Email: bruno@thejackaloop.com.br

2. Description of Services

MetroWest Emergency Plumbing is a lead generation and referral service connecting customers with independent, third-party emergency plumbing service providers in the MetroWest Massachusetts area.

Important: We do NOT provide plumbing services directly. All work is performed by independent contractors who pay to receive customer leads through our platform.

3. No Direct Service Provider

Critical Disclaimer:

3.1 We are NOT a plumbing company
3.2 We do NOT employ plumbers
3.3 We do NOT perform any plumbing work
3.4 We operate solely as a marketing and lead generation platform

4. Lead Referral Process

4.1 When you contact us, we forward your information to contracted service providers in your area
4.2 Service providers are independent contractors, not our employees or agents
4.3 Service providers pay us a fee to receive customer leads
4.4 We do NOT determine pricing, quality, or scheduling of services

5. Call Recording Notice

All phone calls to numbers displayed on this Website are recorded. By calling, you expressly consent to recording for:

Quality assurance
Training purposes
Dispute resolution
Legal compliance

6. Limitation of Liability

IMPORTANT – READ CAREFULLY:

6.1 No Liability for Service Provider Conduct

We are NOT responsible for:

Quality of work performed by service providers
Pricing charged by service providers
Safety practices or licensing compliance of service providers
Property damage caused by service providers
Personal injury caused by service providers
Breach of contract by service providers
Any other actions or omissions by service providers

6.2 No Liability for Customer Conduct

We are NOT responsible for:

Payment disputes between customers and service providers
Cancellations or no-shows
False or misleading information provided by customers
Any illegal conduct by customers

6.3 Service “As Is”

The Website and referral services are provided “AS IS” without warranties of any kind, express or implied.

6.4 Maximum Liability

To the fullest extent permitted by law, our total liability for any claims arising from use of the Website shall not exceed $100 USD.

7. Indemnification

You agree to indemnify and hold harmless The Jackaloop, MetroWest Emergency Plumbing, and our affiliates from any claims, damages, or expenses arising from:

Your use of the Website
Your interactions with service providers
Your violation of these Terms
Any disputes with service providers

8. Service Provider Disclaimer

You Acknowledge:

8.1 Service providers are independent contractors
8.2 We do NOT verify licenses, insurance, or qualifications
8.3 We do NOT guarantee availability or response time
8.4 We do NOT guarantee quality of work
8.5 You are responsible for verifying credentials before hiring

You are strongly encouraged to:

Verify licenses and insurance independently
Obtain written estimates before work begins
Review contract terms carefully
Report any issues directly to the service provider

9. No Guarantees

We make NO guarantees regarding:

Response time
Service availability
Pricing
Quality of work
Service provider reliability
Problem resolution

10. Pricing Disclaimer

10.1 Prices quoted by service providers are NOT set by us
10.2 We receive fees from service providers, not from customers
10.3 Service providers set their own rates
10.4 You are responsible for negotiating and agreeing to pricing with service providers

11. Emergency Services Disclaimer

While we market “24/7 Emergency Service”:

Response times depend on service provider availability
We cannot guarantee immediate response
True emergencies may require calling 911 or local authorities first

12. User Conduct

You agree NOT to:

Provide false or misleading information
Use the Website for illegal purposes
Harass or abuse service providers
Attempt to circumvent our referral system
Copy or reproduce Website content without permission

13. Intellectual Property

All Website content, trademarks, and branding are owned by The Jackaloop. Unauthorized use is prohibited.

14. Geographic Limitation

Services are limited to MetroWest Massachusetts area. We do not guarantee coverage in all locations.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted with an updated effective date. Continued use constitutes acceptance.

16. Termination

We reserve the right to terminate or restrict access to the Website at any time, for any reason, without notice.

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of the State of Massachusetts, USA, without regard to conflict of law provisions.

17.2 Disputes with Service Providers

Any disputes regarding services performed must be resolved directly with the service provider. We are not a party to such disputes.

17.3 Disputes with Us

Any disputes with The Jackaloop or MetroWest Emergency Plumbing shall be resolved through binding arbitration in accordance with Massachusetts law.

18. Severability

If any provision of these Terms is found invalid, the remaining provisions remain in full effect.

19. Entire Agreement

These Terms constitute the entire agreement between you and The Jackaloop regarding use of the Website.

20. Contact Information

For questions about these Terms, contact:

The Jackaloop
Email: bruno@thejackaloop.com.br
Address: Rua Passeio dos Ipês, 320, Pq. Faber Castell 2
13561-385 São Carlos, SP – Brazil

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.